Service overview
Welcome
Your pool coverage, reports, and documents — all in one place.
✓ All clear
Show my pool’s activity for
ⓘUpdate team sends a one-way announcement to your pool’s on-duty field team (they see it in their team chat). It’s not a two-way conversation — for a back-and-forth with the attendant, use Live Chat at the bottom-right.
CoverageService coverage
PatrolsPatrol activity
Safety rounds, day by day
On-site half-hour patrol rounds logged in this window.
ReportsReports activity
Reports filed, day by day
Incidents, inspections & open/close logs your attendants filed — excludes patrol rounds (shown above). Most periods are quiet.
DetailA closer look
Safety‑round clear rate ⓘ
Busiest days ⓘ
Who’s been on deck ⓘ
What came up ⓘ
Patrol rounds by attendant ⓘ
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Invoices
Contact TPAC
Send a question, report an issue, or ask about your service — we’ll follow up here.
Your requests
Documents
Contracts, certificates & other files TPAC has shared with your community.
Proposals
Service proposals & agreements TPAC has prepared for your community.
Certificates of Insurance
Request a Certificate of Insurance (COI) for your community. We’ll prepare it with our agent and send it your way.
Request a COI
Tell us who needs to be named on the certificate. Most requests are issued within a couple of business days.
Your COI requests
Schedules & Hours
Upcoming attendant shifts and recent hours worked at your pool.
Upcoming shifts (next 14 days)
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Recent hours (last 30 days)
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Profile & Settings
Manage how you sign in to your portal.
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